Refund Policy

We are committed to providing quality service. For refund requests, please follow this policy.

Reference:Pollo.ai Refund Policy

1. Scope

For subscription or one-time payment service fees, specific refundable scenarios are subject to product page descriptions.

2. Application Conditions

Generally must be submitted within a reasonable timeframe after purchase with explanation. Abuse or malicious behavior will not be refunded.

3. Submission Process

Submit requests through account support channels or email with order information and problem description.

4. Processing Timeline

We will review and process within reasonable business days. Refunds will be returned via original payment method, with actual arrival time subject to payment channels.

5. Special Notes

Projects involving consumed resources may not support full refunds; fraudulent risk orders will be rejected.